Support Center

Find answers quickly, or reach out — we're here to help.

Getting Started

BeSafe is available for free on iOS and Android. After installing the app:

  1. Open the app and allow location access when prompted.
  2. Your Yassuh Location Code is generated automatically on the home screen.
  3. Explore the Map tab to view nearby safety incidents.
  4. Check the News tab for local safety alerts and bulletins.
  5. Use the Emergency tab to quickly call emergency services or share your code.

Yassuh Location Codes

A Yassuh code (based on the Open Location Code / Plus Codes standard) encodes your precise GPS position into a short alphanumeric string like 8FWC+JQ2. Emergency responders with a compatible device or app can decode this code to navigate directly to your location — no street address needed, even in remote areas.

Your code updates automatically as you move. There is no need to refresh manually.

Location Permissions

BeSafe requires location access to generate your code. We only access your location while the app is open (foreground access). We never track you in the background.

If your code isn't appearing:

Notifications & Alerts

BeSafe can send you push notifications for breaking safety alerts in your area. To enable or manage notifications:

Emergency Contacts

Add personal emergency contacts in the Settings tab. In an emergency you can tap their name to call them directly from the app.

News Feed

The News tab pulls local safety bulletins and advisories based on your region. Content is updated in real time from verified sources. If you see outdated or inaccurate content, please contact us.

Account & Data

BeSafe does not require an account or login. No personal data is stored on our servers. See our Privacy Policy for full details.

Troubleshooting

The app crashes on launch. Try force-closing the app and reopening it. If the issue persists, uninstall and reinstall the latest version from the App Store or Google Play.

My location code looks wrong. Make sure the app has location permission and that GPS is enabled on your device. Move to an open area for a better signal.

The map isn't loading. Check your internet connection. The map and news feed require an active data connection.

Push notifications aren't working. Verify that notifications are enabled both in the app (Settings tab) and in your device's system notification settings.

Contact Support

Still need help? Visit our Contact page and send us a message. We aim to respond within one business day.

FAQ

Frequently Asked Questions

Quick answers to the most common questions about BeSafe.

Yes — BeSafe is completely free to download and use on both iOS and Android. There are no subscriptions or hidden fees.
Your Yassuh location code is generated using GPS and works offline. However, the map, news feed, and push notifications require an active internet connection.
No. BeSafe only accesses your location while the app is actively open. We do not run background location tracking. See our Privacy Policy for full details.
A Yassuh code is a short alphanumeric code derived from the Open Location Code (Plus Codes) standard that encodes your exact GPS position. Emergency responders can use it to navigate to you precisely, even without a street address.
When you have a clear GPS signal, the code is accurate to approximately 3–14 metres, which is precise enough to guide emergency responders to your exact position.
BeSafe is available worldwide on the App Store and Google Play. The news feed and alert content may vary by region based on available local data sources.
BeSafe stores no personal data on our servers — there is nothing to delete. All app data is stored locally on your device and is removed when you uninstall the app.